CURRICULUM VITAE
MS. JYOTI SAIN
Address: 35/2, Tilak Nagar,
Rohini Sector-III
New Delhi - 110085 Email: Jyoti.zy2007@gmail.com
CAREER OBJECTIVE
CAREER OBJECTIVE
To work in an organization where I can put in my best efforts for achieving organization’s goal as well as my individual goals and to become a proficient and successful professional
PERSONAL STATEMENT
I am self-confident and success oriented professional since 3 years experience in KPO Sector.
I am confident that a relationship with your organization will be mutually beneficial.
EDUCATIONAL QUALIFICATION
Ø Completed MBA From Mahatma Gandhi University, 2012.
Ø Completed B.Com. From Delhi University, Delhi in year 2008.
Ø Passed 12th Class from CBSE Board in the year 2005.
TECHNICAL QUALIFICATION
Ø Good knowledge of Excel
STRENGTH
Ø Positive attitude and ability to learn new things quickly
Ø Goal Oriented : Result achiever , Meeting Deadlines
Ø Flexibility and Adaptability
Ø Ready to adjust in a new environment
Ø Prioritizing tasks
ORGANIZATIONAL EXPERIENCE
Ø Working as a Senior Associate in ROYAL BANK OF SCOTLAND BUSINESS SERVICES Pvt. Ltd since 23rd July, 2012 to till date.
Ø Nine months experience in Backend Operation as a Fraud analyst with QUATRRO ANALYTICS AND MANAGEMENT SERVICES.
PROCESSES WORKED UPON
Address Change: Updating of Address, Signature Matching, Balance Check
Debit Card: Change the Debit Card Limits as per Client’s Request.
Validation: Label the document as per their document profile
Report Viewing: Internal Quality check on Account Closure Cases
CURRENT ROLE: OVERDRAFT RENEWALS
Ø Performing KYC functions.
Ø Processing of Renewals, Increases, Decreases, Cancellation of the customer’s Overdraft Limit.
Ø Processing of Renewals, Increases, Decreases, Cancellation of the customer’s Overdraft Limit.
Ø Ensuring that customer limit is marked correctly as per service level agreement.
Ø Performing Various Sub activities in the Overdraft Renewals Such as Email, Manual Archiving.
Ø Adherence to Bank Policies and Procedures.
Ø Strict adherence to quality standards in order to give good customer’s Services.
Ø Ensuring all Customer queries are handled within service standard.
KEY RESPONSIBILITIES AS A SENIOR ASSOCIATE
Ø Training New Hires of the process in the process.
Ø Checking all cases for new hires to get 100% accuracy in process.
Ø Updating the huddle board of the team on daily basis
Ø Prepare the MI reports on daily basis as per team‘s production
ACHIVEMENTS
Ø Received appreciation as a Good team member in QUATRRO
Ø Received appreciation as a “Spot Ovation” and “Star of the month Award” in
RBS for Good Quality Work.
PERSONAL DETAILS
Date of Birth : 01 .03.1990
Marital Status : Unmarried
Father’s Name : Mr. Amit Sain
Nationality : Indian
Languages Known : English, Hindi
Date: ................
0 Comments